Return Policy

Madina Scale & Co.
Effective Date: October 2025

At Madina Scale & Co., we strive to provide high-quality products and services. If you are not fully satisfied with your purchase, please review our Return & Replacement Policy below.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is defective, damaged, or malfunctioning upon delivery

  • The wrong product or incorrect model is delivered

    Important: Returns must be requested within 48 hours of receiving the product.

2. Conditions for Return

  • The product must be unused and in original packaging

  • All accessories, manuals, and documentation must be included

  • Any physical damage caused after delivery is not eligible for return

3. Return & Replacement Procedure

  1. Contact our customer support via phone or email within 48 hours of delivery.

  2. Provide order number, product details, and reason for return.

  3. Our team will verify the claim and guide you on the return process.

  4. Once the returned product is received and inspected, we will:

    • Replace the product with the correct or functional item, or

    • Process a refund (as per the original payment method)

4. Refund Policy

  • Refunds are made only after the returned product is inspected and approved.

  • Refunds may take 3–7 business days to reflect in your account, depending on your bank or payment provider.

5. Shipping Charges

  • If the product is defective or incorrect, return shipping charges will be borne by Madina Scale & Co.

  • For other reasons, customers may be responsible for return shipping costs.